Return & Refund Policy
Return & Refund Policy
Effective Date: October 29, 2025
At Knitney, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Return & Refund Policy outlines the process for returns, exchanges, and refunds.
1. Eligibility for Returns
To be eligible for a return or refund, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition as when received.
Returns must be initiated within 14 days of receiving the product.
Some products, such as opened or personalized items, may not be eligible for return.
2. How to Initiate a Return
To start a return, please contact our customer support team at [email protected] with your order number and reason for the return. Our team will provide instructions on how to return the product.
3. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7–10 business days.
Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).
4. Exchanges
If you wish to exchange an item for the same product or another item of equal value, please contact us at [email protected] to arrange the exchange. Additional charges may apply for price differences.
5. Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately at [email protected] with a photo of the product and a description of the issue. We will arrange a replacement or full refund as quickly as possible.
6. Contact Us
For any questions regarding our Return & Refund Policy, please contact us at:
Email: [email protected]