Cancel/ Change Order
Cancel / Change Order Policy
Effective Date: October 29, 2025
At Knitney, we understand that sometimes you may need to modify or cancel your order. To ensure a smooth process, please review our Cancel / Change Order Policy below.
1. Timeframe for Cancellations or Changes
Orders can be canceled or modified within 4 hours of placement.
After this window, the order may have already been processed or shipped, and changes or cancellations may not be possible.
2. How to Cancel or Change an Order
To cancel or modify your order:
Contact our customer support team immediately at [email protected].
Provide your order number and details of the requested changes or cancellation.
Our team will confirm whether the requested change or cancellation can be accommodated.
3. Limitations
Once an order has been shipped, it cannot be canceled. In this case, you may need to follow our Return & Refund Policy to process a return after delivery.
Changes to shipping address, product quantity, or product selection are subject to availability and may not always be possible.
4. Refunds for Canceled Orders
If your order is successfully canceled within the allowed timeframe, a full refund will be issued to the original payment method. Refunds typically take 7–10 business days to process.
5. Contact Us
For any questions or assistance regarding order cancellations or changes, please contact us at:
Email: [email protected]