Frequently Asked Questions
Frequently Asked Questions (FAQ)
1. What products does Knitney offer?
Knitney provides a wide range of professional beauty and barber products, including hair clippers, trimmers, scissors, styling tools, grooming accessories, and other personal care products for both professionals and enthusiasts.
2. How can I place an order?
You can place an order directly through our website knitney.com. Simply select the products you want, add them to your cart, and follow the checkout process to complete your purchase.
3. What payment methods are accepted?
We accept major credit/debit cards and PayPal. All transactions are secure and encrypted for your protection. Please refer to our Payment Policy for more details.
4. How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment through the carrier’s website.
5. What is your return and refund policy?
We strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please refer to our Return & Refund Policy for information on returns, exchanges, and refunds.
6. Do you ship internationally?
Yes, we ship to many international locations. Shipping fees and delivery times vary depending on your location. Please check our Shipping Policy for details.
7. Are your products authentic and high-quality?
Absolutely. At Knitney, we only offer genuine, high-quality products that meet professional standards. Each item is carefully selected to ensure performance, durability, and safety.
8. How can I contact customer support?
You can reach our support team by email at [email protected]. We are happy to assist you with any questions, concerns, or guidance regarding our products and services.
9. Can I cancel or modify my order?
Order modifications or cancellations can be made shortly after placing your order. Please contact us as soon as possible at [email protected] to request any changes.
10. How do you handle my personal information?
We respect your privacy and protect your personal information. For details on how we collect, use, and safeguard your data, please see our Privacy Policy.