Shipping Policy

1. SHIPPING COST & COVERAGE

We offer a simple and transparent flat-rate shipping structure for all customers within our service area.

• Shipping Fee: A flat rate of $6.99 applies to all orders.

• Service Area: We ship to all 50 U.S. states, including Alaska and Hawaii.

• International Shipping: At this time, we do not offer international shipping outside of the U.S..

2. DELIVERY TIMELINE

We aim to get your premium products to your doorstep as quickly as possible. The total estimated delivery time is calculated by adding our handling time and transit time.

• Handling Details: Orders are processed, packaged, and prepared for shipment within 1 business day after payment confirmation.

• Business Days: Handling and transit times are calculated based on business days (Monday – Friday, excluding holidays).

3. CARRIERS & TRACKING

To ensure secure and timely delivery, we partner with industry-leading shipping providers.

• Trusted Carriers: Orders are shipped via UPS, FedEx, or USPS, depending on the most reliable option for your specific location.

• Order Tracking: Tracking information is provided for every single order.

• Confirmation: Once your order leaves our facility, you will receive a confirmation email containing your tracking number to monitor your package’s journey.

4. IMPORTANT SHIPPING NOTES

• Address Accuracy: Customers are responsible for providing complete and accurate shipping information.

• Estimated Delivery: Delivery times are approximate estimates and may be subject to minor delays caused by national holidays, severe weather, or unexpected carrier issues.

5. CONTACT INFORMATION

For any inquiries regarding your shipment or to track a package, please contact our support team:

• Company Name: Knitney

• Address: 1555 SEPULVEDA BLVD STE A, TORRANCE, CA 90501, UNITED STATES

• Email: support@knitney.com

• Website: https://knitney.com/

• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday