Payment Method

Knitney Payment & Refund Policy

This policy outlines the accepted payment methods and procedures for processing orders and refunds on knitney.com.

Accepted Payment Methods

We are pleased to accept all major credit and debit cards, as well as electronic payment platforms. We currently accept the following:

• Visa
• Mastercard
• PayPal
• Discover
• American Express

Order Processing and Payment Confirmation

1. Full Payment Required: We require full payment to be successfully completed and confirmed before we can initiate the processing and shipping of your order.
2. Authorization: Upon receiving your order, we perform a standard authorization check on your chosen payment method to verify sufficient funds for the transaction.
3. Charging: Your card will be charged once the authorization is approved. The funds received initially serve as a deposit. Once your order has been dispatched and a confirmation email is sent, the amount paid is considered full and final payment for the listed items.
4. Custom Production: As our products are often personalized and hand-crafted to specific designs and requests, production of your items will only commence after your payment has been successfully confirmed and secured.

Checkout Process

To finalize your purchase, please click on the “Proceed To Checkout” or the relevant third-party payment button (e.g., “PayPal Checkout”). You will be securely redirected to the external payment-processing website to complete the transaction using your credit/debit card or PayPal account. All payments are securely processed by PayPal or an authorized payment gateway.

Security and Data Protection

We guarantee that your payment card information is not processed through or stored on Knitney’s servers. We do not retain sensitive financial details, and no payment information is shared with unauthorized third parties.

Refund Procedure

All approved refunds will be issued exclusively to the original payment method used for the purchase, whether that was a credit/debit card or a PayPal account. For details on refund eligibility and timelines, please refer to our Return & Refund Policy.

Contact Information for Support

If you have any questions regarding payment, need assistance, or require help with an exchange, please provide your order number and contact us via the following information:

• Company Name: Knitney
• Email: support@knitney.com
• Address: 1555 SEPULVEDA BLVD STE A , TORRANCE, CA 90501, UNITED STATES